DemoNot in a startup office. Not by a team that interviewed shop owners for six months. By a shop owner, on the front counter, between tickets, fixing the things that were costing the shop time and money every day.
Fiks’d IT is an independent tech-repair shop in Sedalia, Missouri. We fix phones, tablets, laptops, game consoles, and a steady stream of weird stuff people bring in (e-bikes, smart fridges, a clock once). Everything we ship in FixLogic comes from a problem we were trying to solve at our own counter first.
Like most independent shops, we tried to run on someone else’s software. We paid for a POS, a separate ticketing tool, a separate inventory app, an SMS plug-in, an email plug-in, a customer-portal add-on, and a reporting dashboard that pulled from half of those things and missed the rest. Every month the bill went up and every month a customer’s ticket fell between two tools that were supposed to talk to each other. The frustrating part wasn’t the cost. The frustrating part was that no one piece had been built by someone who’d actually used the whole stack at once.
So we started writing our own. The first version was a single POS screen we used at one register. Then a ticketing module because the inflow had outgrown a clipboard. Then inventory because we kept ordering parts we already had. Then customer messaging because phone tag was eating our day. Each new piece was added when an actual day at the shop forced it — not because a roadmap document said it should ship in Q3.
That approach has a side effect we like: every feature in FixLogic exists because somebody at our counter needed it. Nothing is decorative. Nothing is a checklist item. If you’ve ever looked at a feature in another tool and thought “why is this here, who would ever use this” — we promise we have done the same thing, and we’ve tried to keep our product clean of it.
POS, repairs, inventory, comms, and reporting belong in one place. The cost of switching between tools is paid every single day, and the alternative — pay one bill, train staff once, see one source of truth — should be the default for an independent shop.
Every step a tech has to take that doesn't directly produce a repaired device is a step the software should eliminate. Keyboard shortcuts everywhere, scan-to-action everywhere, defaults that match what a shop actually does 90% of the time.
The fastest way to learn what a shop needs is to be in one. We don't have a customer-success team running quarterly NPS — we have a list of things that pissed off our techs this week, and we fix them by next week.
FixLogic is built for independent and small-chain repair shops — typically one to ten locations, doing phone, tablet, computer, and small-electronics work. The kind of operation that has an owner who still works the counter on Saturdays and a small core of senior techs who’ve been around long enough to remember what worked and what didn’t.
If you’re a 200-location franchise with a dedicated IT department, FixLogic isn’t for you (yet). If you sell one phone case a week as a side hustle, you don’t need FixLogic. If you’re anywhere in between, you’re the shop we built this for.
The live demo is the actual platform with realistic data. No signup, no card, no trial countdown. Click around for ten minutes and decide whether the friction you live with every day actually goes away.